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Ripteq is proud to present a range of custom developed applications that are now available for commercial use. For more information, please contact us directly on info@ripteq.com.au

Contact Express

Contact Express is a call centre application. Specifically, it is an Outbound Predicitive dialler based on the current Microsoft technology stack (SQL Server 2000/2005, .NET 2.0). This application consists of an Agent Application and an Adminstration Console. The soluition integrates with the phone system to create an integrated outbound experience designed to boost productivity. This is a mature solution that is now 8 years in production.

Logisteq

Logisteq is a product fulfilment and reporting solution for any company or enterprise using MYOB to ship products for sale from a variety of warehouse situations. Logisteq is able to: Poll MYOB for new orders on a scheduled basis For each order, it is able to compile a pre-formatted text file (Excel or CSV) and either email and/or FTP this to the correct warehouse Produce daily email report on activity Produce sales analysis pivot tables on email on a pre-determined basis Email to order – reps are able to email a pre-formatted spreadsheet to the application, where it is automatically converted into up to 6 orders Creates a data warehouse of MYOB information that can be utilised by a reporting platform (rather than connecting directly to MYOB).

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Contact Express Predictive Dialling Solution

ContactExpress will revolutionise the productivity of any call centre by maximising agent efficiency and effectiveness. In a typical manual outbound call centre, service agents are talking on average for only 25 minutes per hour. ContactExpress has demonstrated talk times of around 45 minutes per hour – that’s an increase in productivity of nearly 100%!

What will ContactExpress offer you?

ContactExpress is a fully automated outbound predictive dialling solution.
Service agents are presented with an intuitive easy to use information interface.
Campaign managers can monitor campaign progress in real-time.
Multiple campaigns can be run across like or different call queues.
An extensive selection of reports showing campaign and agent effectiveness.
On-line dialler management helps manage list quality and dial pacing.

What is ContactExpress Customer Contact Centre?

ContactExpress is an outbound predictive dialling solution that will meet your outbound call system requirements. The system allows the outbound call manager to set up call campaigns in advance, as well as managing active campaigns in a live environment.

How will ContactExpress benefit your business?

Predictive Diallers work on improving your outbound call efficiency. This enables call centres to extend the number of outbound contacts utilising the same resources, or achieve the same outbound contact rate with less staff. Studies have shown that service agent outbound contact times for manual campaigns are between 20 and 30 minutes per hour. Predictive Dialler technology increases this contact time to approximately 45 – 50 minutes per hour. This is a potential 100% increase in efficiency.

ContactExpress is built using industry standard technologies that are easily integrated into the existing IT infrastructure of most companies. The backbone of the system is built on Microsoft SQL Server, while all telephony components utilise industrial strength Dialogic hardware.

The Hardware Components of ContactExpress

ContactExpress Server
The ContactExpress Server software is installed to run on one machine which becomes the central point for processing all outbound calls and database reporting.

ContactExpress Agent Workstation
Software is installed on each agents PC and connects the agent with the ContactExpress Outbound system. Each agent requires a handset that is connected to the ContactExpress Server.

ContactExpress Administration Console
This software allows the supervisor to control and monitor the dialler system. All interaction with the Dialler is controlled through this Administration Console, including management and reporting.